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Order Tracking

FAQ

local_shippingShipping

Generally be despatched the same business day, if otherwise 2-5 days.

Orders from our Australian & New Zealand customers ship from our Melbourne Australia Warehouse in Victoria. Orders from our United States customers ship from our USA warehouse on the west coast.

Australia Domestic shipping: 2-8 Days Standard (Free)

United States Domestic shipping: 2-8 Days Standard (Free)

New Zealand International standard shipping: 2-8 Days

Need your parcel faster? We offer expedited shipping here at Electra Mirrors.

Please select expedited shipping at check out to decrease shipping wait time.

We ship to Australia, America & New Zealand. Please be Patient as our team preps your order.

Orders in Australia & America will not incur any tax or duties.

Unfortunately, there is no easy answer to this. Every country has its own rules regarding products coming in and the taxes and duties related to the value.

Some countries have a high threshold value, meaning there is a high chance you will not be charged extra taxes or duties, whereas some countries have a very low value, and you will most likely be charged when your item arrives in your country.

We strive to provide the best possible experience when shipping around the world however the fees are not in our control and is not something we cover.

If you are charged these fees, you will need to pay in order for you to receive your items.

If unclaimed, it will most likely be returned to our warehouse, we are not able to refund shipping fees if this happens. If you need more help regarding this issue, please contact us

Yes! we always take extra precautions when packing your mirrors they are wrapped carefully in a 3 layer protection system. Your Mirror will be wrapped and delivered like it's floating in a soft cloud ☁️

If you have not requested your order to be signed on delivery your package will be left in a safe place.

We always try our best to make sure you get everything you ordered but there may be some instances where you'll see that your order may be partially fulfilled.

This generally means that not all of your items were available to ship in most cases you may have your items shipped separately.

 In the event that this happens, what is available in inventory will be pick-and-packed into a package and shipped out to you where you will have received an email with the tracking information or the items that have shipped.

If you didn't receive an email, check your order status for the latest on your tracking information. 

Please check your emails after you place your order. You should have an option to download your invoice as a PDF. Please contact us if you do not see this option.

If you don’t have an account you can search your emails for our tracking email. If there is no tracking link it means that your order is still in the processing stage. If it has exceeded the estimated turn around time, please contact us for an update on your order.

Need help?

Don’t worry - our team of experts will get back with you within 48  hours, the fastest way to get ahold of us is by emailing our support line!

Customer Service Contact hours | Australia (AEST): 

Monday to Friday, 10am - 8pm (working business days, excluding weekends and public holidays). Please allow up to 48 business hours for a response. 

In order for us to assist you as quickly as possible, please provide the following information:

1. Order number 

2. Reason for enquiry

3. If your enquiry is about a tracking number, please check your inbox and spam folders first for any dispatch emails from Electra Mirrors. Orders are usually dispatched within 1-2 business days. 

 

Contact Information: 

support@electramirrors.com

PO Box, 4029, Langwarrin, VIC 3910 

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