Refund policy
Returns
- What Do I do If My Order Arrives Damaged?
We will gladly replace any products that arrive damaged. If your items arrive damaged due to postal transit Electra Mirrors will be happy to provide a replacement as long as you DO NOT ASSEMBLE your items! The "Broken" or "Faulty" products must be taped back suitable for transit movement and sent back in its original box. Our policy lasts up to 10 days. If 10 days have gone by since your items have been delivered, unfortunately we cannot offer you a refund or exchange. Electra Mirrors will be responsible to pay for new Exchange/Replacement item to be sent to customer.
- Change Of Mind/ Can I Exchange An Item Or Get A Refund?
Yes. We have a 10 day exchange or refund policy. This excludes Mirrors & Furniture Pieces - Please note that all sales within these items are final.
Electra Mirrors will not bear the cost of shipping unless the item is damaged or you have been sent the wrong product (by our mistake)
- Electra Mirrors will not be responsible for any lost goods. It is your responsibility to stay up to date with your items whereabouts via the tracking provided.
- Please allow up to 5-7 Business days for the return to be assessed before a refund can be processed.
- Do You Accept Refunds / Exchanges on all Items?
No. Please keep in mind that the sale of any custom items, Vanity Tables, Vanity Mirrors, Drawers, Tables or Furniture are final and we cannot refund / exchange these items.
- Broken/Faulty Good?
If your items arrive damaged due to postal transit Electra Mirrors will be happy to provide a replacement as long as you DO NOT ASSEMBLE your items! The "Broken" or "Faulty"products must be taped back suitable for transit movement and sent back in its original box. Once assembled we will work with the customer to fix the issue and send replacement parts but we cannot process a return if the item has been assembled.
For other enquires please contact -
PO Box, 4029, Langwarrin, VIC 3910